Send us a message — we reply on business days
Before getting in touch, take a quick look at the frequently asked questions. Most matters are answered there. If you can’t find the answer, send us a message using the form below or email us directly at info@mountshannon-clare.com.
When you get in touch, tell us which game or page your message is about. If it matters, include the device and browser you were using too. That way we can understand what’s going on and reply quicker. We read messages from players across the United Kingdom and aim to respond within two working days, Monday to Friday.
info@mountshannon-clare.com — general queries
privacy@mountshannon-clare.com — privacy matters
Response time
We usually get back within 1–3 business days. Public holidays can slow it down a bit, but you rarely wait more than a week.
Service hours
We handle messages Monday to Friday, 9am–5pm UK time. For urgent gambling concerns: National Gambling Helpline 0808 8020 133 (24/7).
If you need help now, check the Help page or the responsible play page for advice.