Privacy Policy
This privacy policy explains how Mount Shannon Play collects, processes and stores your personal information, and what rights you have over your data. We keep it simple: only collect what we need to run the site and reply to enquiries.
1. Who we are
Data controller:
- Name: the Mount Shannon Play team
- Website: https://mountshannon-clare.com
- Email: info@mountshannon-clare.com
For privacy matters please contact us at privacy@mountshannon-clare.com.
2. Privacy contact
The Mount Shannon Play team is jointly responsible for privacy. You can reach us by email at privacy@mountshannon-clare.com. Our usual response time is 1–5 business days.
3. What we collect
Mount Shannon Play is set up to collect the least information possible. In practice, what we take fits into three categories:
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We keep this information for up to 14 days for security, and we never link it to anything that identifies you.
3.3 Cookies
We use strictly necessary cookies to keep Mount Shannon Play running, like saving your cookie consent choice. If you opt in to analytics or marketing cookies separately, some may be set by third-party providers. You can read the full details on the Cookie Policy page.
4. Purposes and lawful basis for processing
We use personal information for the purposes below, and rely on the bases set out below too, under the UK Data Protection Act 2018 and the UK GDPR.
- Replying to enquiries: we process the information you give us to respond to your message (Art. 6(1)(b) UK GDPR).
- Site operation: server logs are processed for the security and integrity of the site (legitimate interest, Art. 6(1)(f) UK GDPR).
- Optional cookies: analytics and marketing cookies are used only with your consent (consent, Art. 6(1)(a) UK GDPR).
- Legal compliance: we may process information to comply with a statutory obligation or a court order (legal obligation, Art. 6(1)(c) UK GDPR).
5. Retention
- Contact messages: retained for no more than 12 months unless the correspondence requires longer.
- Server logs: no more than 14 days.
- Cookies: cookie-specific retention, no more than 12 months. Details on the Cookie Policy page.
At the end of the retention period, any info that’s no longer needed gets deleted or anonymised.
6. Who can access your information
Mount Shannon Play does not sell personal information to third parties. Information may be shared or processed in these situations:
- hosting partners and technical contractors (processors) working under our written instructions;
- government agencies if required by law.
7. Cross-border transfers
The site’s primary technical environment is in the United Kingdom. If information is transferred outside the United Kingdom (for example to a US service provider), the transfer takes place only with safeguards consistent with the UK GDPR international transfer rules — contractual protections that ensure comparable privacy standards to those required by the Data Protection Act 2018.
8. Your rights
Under the Data Protection Act 2018 you have the following rights:
- Access (Art. 15): the right to know whether we hold personal information about you and to obtain a copy.
- Rectification (Art. 16): the right to have inaccurate information corrected.
- Erasure: in certain situations, the right to have your information deleted.
- Restriction: in certain situations, the right to restrict processing.
- Portability: the right to receive your information in a structured, machine-readable format.
- Objection: the right to object to processing based on legitimate interest.
- Withdrawal of consent: if processing is based on your consent (for example, cookies), you may withdraw it at any time.
Requests can be sent by email to privacy@mountshannon-clare.com. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you believe we have not handled your information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO):
- Information Commissioner’s Office (ICO): ico.org.uk
- Post: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Phone: 0303 123 1113
10. Security
The site uses HTTPS encryption. Personal information is treated with care, and access is limited to staff who need it for their work. Regular security updates and good practice guide how we operate.
11. Children
Mount Shannon Play is for adults only (18+). We do not knowingly collect information from minors. If a parent or guardian finds that a child has provided information, please contact us and we will delete it immediately.
12. Changes to this policy
We may revise this policy if our practices or the law change. Significant changes will be noted on the site, and the latest update date will always appear at the top of this page.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: privacy@mountshannon-clare.com.